Terms and Conditions

Welcome to Future ("Future", "we", "us", or "our").

These Terms and Conditions govern your use of the Future website and your purchase of products and services through our website, quotations, purchase orders, contracts, and other commercial channels.

By accessing our website, creating an account, placing an order, requesting a quotation, or purchasing products or services from Future, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, please do not use our website or services.

1. About Future

Future operates as a supplier, importer, distributor, e-commerce provider, and general contracting/business solutions company.

Our activities may include:

• Electrical and industrial products
• Automation and control products
• Electromechanical products
• Tools and equipment
• Lighting products
• Industrial components
• Technical products and systems
• Imported and custom-built products
• Engineering and technical solutions
• Supply and procurement services
• General contracting
• Installation and project-related services

Products and services available via the website may change from time to time.

2. Eligibility

By using the website or placing an order, you confirm that:

• You are legally qualified to enter into a binding transaction.
• The information you provide is accurate and complete.
• You have the authority to place an order on behalf of a company or organization where applicable.
• You will use the website and products in accordance with applicable laws.

When an individual places an order on behalf of a company, that individual acknowledges having the necessary authority to do so.

3. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and continuously updated.

However, product information may include data obtained from manufacturers, distributors, or other technical sources.

Product information may include:

• Product descriptions
• Images
• Technical specifications
• Dimensions
• Performance information
• Availability
• Prices
• Product references
• Manufacturer information

Minor variations may exist between website information and the actual product, particularly when manufacturers update product designs, packaging, specifications, or references.

When technical specifications are critical to a project, customers must request technical confirmation before placing an order.

4. Product Images and Descriptions

Product images are provided for illustrative and identification purposes.

Actual:

• Color
• Packaging
• Labeling
• Accessories
• Physical appearance

May differ from images displayed on the website.

These variations do not necessarily indicate that the supplied product is defective or incorrect.

5. Product Compatibility and Technical Selection

For technical, electrical, industrial, automation, and engineering products, customers are responsible for providing accurate application information.

When Future provides technical assistance, recommendations are based on information provided by the customer.

Customers should verify final technical suitability before installation or operation.

Relevant technical parameters may include:

• Voltage
• Current
• Power
• Frequency
• Load
• Motor specifications
• Environmental conditions
• Protection requirements
• Connection requirements
• Dimensions
• Installation conditions
• Applicable standards

Future may request additional information before confirming certain orders.

6. Prices

Prices displayed on the website are subject to change without prior notice.

Unless explicitly stated otherwise, prices may be affected by:

• Supplier price changes
• Exchange rate fluctuations
• Import costs
• Customs duties
• Taxes
• Transportation costs
• Market conditions

The price applicable to an order will be the price confirmed by Future at the time of order acceptance, in accordance with applicable law.

7. Taxes, Fees, and Charges

Unless otherwise stated, applicable taxes, customs duties, government fees, transportation charges, or other costs may apply based on the nature of the transaction.

For imported or special-order products, additional costs may apply according to agreed commercial terms.

8. Orders

Submitting an order through the website constitutes a purchase request.

An order is not necessarily considered accepted until Future confirms:

• Product availability
• Price
• Quantity
• Delivery arrangements
• Payment arrangements
• Any applicable technical requirements

Future may contact the customer to verify order information before accepting it.

9. Order Cancellation

Future may cancel or decline an order when reasonably necessary, including in the following cases:

• The product is unavailable
• A product was priced incorrectly
• Technical information is insufficient
• The requested quantity cannot be supplied
• Payment cannot be verified
• Fraud or suspicious activity is identified
• Import or regulatory restrictions prevent supply
• The customer provided materially incorrect information

If payment has already been made, applicable refunds will be processed in accordance with applicable law and relevant payment/return procedures.

10. Special-Order and Imported Products

Certain products may be sourced specifically for a particular customer.

These may include:

• Imported products
• Non-stock items
• Special configurations
• Custom-made products
• Project-specific products
• Products ordered specifically from international manufacturers or suppliers

Cancellation, return, and delivery conditions for these products may vary.

Applicable terms will be stated in the quotation, order confirmation, or contract where applicable.

11. Quotations

When Future provides a quotation, the quotation may specify:

• Product references
• Quantities
• Prices
• Taxes
• Delivery period
• Payment terms
• Validity period
• Warranty
• Shipping arrangements
• Installation
• Technical services
• Other commercial terms

Unless otherwise stated, quotations are valid only for the period specified therein.

A quotation does not necessarily constitute a binding sales contract until accepted by Future in accordance with applicable commercial terms.

12. B2B and Project Transactions

Commercial transactions involving companies, contractors, developers, factories, institutions, or other organizations may be subject to additional documentation, including:

• Purchase orders
• Quotations
• Supply agreements
• Framework agreements
• Project contracts
• Tender documentation
• Service agreements
• Installation agreements

Where a specific written agreement exists, its terms may apply in addition to these Terms and Conditions.

In the event of a conflict, the applicable signed agreement or accepted commercial document may govern the relevant transaction.

13. Payment

Future may offer various payment methods, including, where applicable:

• Online payment
• Bank transfer
• Cash
• Card payment
• Approved credit arrangements
• Other methods communicated by Future

For B2B transactions, payment terms may be specified separately in the relevant quotation, purchase order, or contract.

Future reserves the right to request advance payment for certain products or transactions.

14. Delivery

Delivery is subject to our Shipping & Delivery Policy.

Delivery times are estimates unless expressly agreed upon as contractual delivery dates.

For imported, special-order, or project-specific products, delivery times may depend on manufacturers, suppliers, international transport, customs procedures, and other factors beyond Future's reasonable control.

15. Returns and Refunds

Returns, replacements, and refunds are subject to our Returns, Refunds & Replacement Policy.

Nothing in these Terms and Conditions is intended to limit mandatory rights granted to consumers under applicable Egyptian law.

16. Warranty

Products may be covered by manufacturer warranties or Future warranties where explicitly stated.

Warranty terms are subject to our Warranty Policy and/or the applicable quotation, invoice, contract, or manufacturer warranty.

17. Installation and Technical Services

Unless expressly stated otherwise in the order or quotation, product sales do not automatically include:

• Installation
• Assembly
• Wiring
• Programming
• Commissioning
• Testing
• Site supervision
• Maintenance

When required, these services may be provided under separate commercial terms.

18. Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Selecting appropriate products when a technical consultant is not engaged
• Providing accurate delivery information
• Ensuring suitable installation conditions
• Using products according to manufacturer instructions
• Ensuring qualified technicians perform technical installations when needed
• Properly maintaining products
• Complying with applicable safety requirements

19. Prohibited Use

Users may not use the website for:

• Violating applicable laws
• Conducting fraudulent transactions
• Providing false information
• Attempting unauthorized access to our systems
• Introducing malware or malicious code
• Interfering with website operation
• Copying or misusing website content
• Misrepresenting their relationship with Future
• Misusing promotional or return procedures

20. Intellectual Property

Unless otherwise stated, the Future website and its content are owned by or licensed to Future.

This includes:

• Logos
• Trademarks
• Website design
• Text
• Graphics
• Images
• Product displays
• Original content
• Marketing materials

Content may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission, except as permitted by law.

Third-party manufacturer trademarks remain the property of their respective owners.

21. Third-Party Manufacturers and Trademarks

Future may sell products manufactured by third parties.

The appearance of a manufacturer's name, logo, or trademark on our website does not necessarily imply that Future is the manufacturer or owner of that trademark.

Manufacturer warranties and technical documentation may be subject to the manufacturer's own terms.

22. Limitation of Liability

To the extent permitted by applicable law, Future will not be liable for losses resulting from:

• Incorrect information provided by the customer
• Improper installation
• Unauthorized modification
• Incorrect product selection by the customer
• Misuse of products
• Failure to follow manufacturer instructions
• Delays caused by circumstances beyond Future's reasonable control
• Force Majeure events
• Third-party service interruptions

Nothing in these Terms and Conditions excludes or limits liability that cannot be legally excluded or limited.

23. Force Majeure

Future will not be liable for delays or failure to fulfill obligations resulting from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• War
• Civil unrest
• Government restrictions
• Import restrictions
• Customs delays
• Strikes
• Transport disruptions
• Supplier failures
• Major infrastructure failures
• Cybersecurity incidents
• Epidemics or pandemics
• Other Force Majeure events

Future will make reasonable efforts to mitigate the effects of such events.

24. Website Availability

We do not guarantee that the website will always be available or uninterrupted.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Hosting issues
• Cybersecurity incidents
• System upgrades
• Third-party service interruptions

25. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

26. Changes to These Terms

Future may update these Terms and Conditions from time to time.

The updated version will be posted on this page with a revised "last updated" date.

27. Governing Law

These Terms and Conditions shall be construed in accordance with the laws applicable in the Arab Republic of Egypt, unless mandatory law provides otherwise or expressly agreed in a separate contract.

28. Contact Us

For inquiries regarding these Terms and Conditions: